Senior Account Manager – Hospitality Sales

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The Staff Pad

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

The Staff Pad is a subscription-based staffing agency that specializes in recruiting talent across a variety of industries, including healthcare, information technology, consulting, and more. They aim to help organizations grow by providing skilled professionals ranging from nurses and IT experts to executive leaders and construction managers, ensuring clients find the right talent to drive success. The company is dedicated to streamlining the recruitment process for businesses while also supporting candidates in finding new job opportunities in their respective fields.

📋 Description

• Serve as the primary contact for assigned accounts and build client, partner, and key decision-maker relationships • Maintain regular communication to understand client needs and identify new business opportunities • Position the organization's portfolio as the preferred hospitality partner through service, product expertise, and account support • Drive revenue growth by identifying, qualifying, and developing group, TMC, and leisure wholesale business opportunities • Identify upselling, cross-selling, and market expansion opportunities • Generate qualified leads through prospecting, sales calls, networking, and industry events • Execute account strategies aligned with client objectives and market priorities • Manage contract renewals and retention strategies • Resolve client concerns and maintain customer satisfaction • Monitor market trends, competitor activity, and customer needs • Maintain accurate Salesforce records, CRM data, forecasts, and reports • Maintain an up-to-date Outlook calendar and manage expenses • Participate in meetings, conference calls, and internal forums • Collaborate with internal teams and regional leadership to support account, territory, and business objectives • Analyze account performance and monitor account and market performance • Evaluate performance using commercial, revenue, and contribution metrics • Refine account strategies based on performance, client feedback, and market trends • Prepare and present performance updates, insights, and recommendations to stakeholders • Maintain a professional appearance and vehicle reflecting company standards • Properly use, maintain, and securely store company-issued equipment and sales materials • Work independently in a field-based role while collaborating with regional leadership

🎯 Requirements

• 3–5 years of experience in hospitality, travel, account management, or business development • Experience with group, TMC, and leisure wholesale business preferred • Proven ability to generate, manage, and convert sales opportunities across multiple market segments • Strong sales, negotiation, presentation, and relationship-building skills • Excellent verbal and written English communication skills with a professional demeanor • Self-motivated, results-oriented, and accountable • Strong analytical, organizational, time management, and multitasking skills • Proficient in Microsoft Office, Teams, WebEx, Zoom, and Salesforce or similar CRM systems • Experience in the New Zealand market with established customer relationships preferred • Ability to work independently in a remote, field-based role with flexible hours as needed • Maintain a professional appearance and vehicle that reflect company standards • Ability to properly use, maintain, and securely store company-issued equipment and sales materials

🏖️ Benefits

• Up to 10% performance-based bonus • Competitive compensation • Remote work • Flexible hours as needed • Company-issued equipment and sales materials