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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Thinkahead Consultant Psychologist Pty Ltd is a privately owned psychology firm that operates in both the clinical and corporate consulting spaces. In the clinical setting, they provide psychological assessment and interventions to individuals, children, couples, and families, collaborating with local GPs and health organizations. In the corporate arena, Thinkahead partners with organizations to facilitate transformation and enhance performance through corporate wellbeing initiatives, leadership development, coaching, and culture enhancement programs. Their approach combines psychological principles with innovative business strategies to create constructive work cultures and high-performing teams.

📋 Description

• Lead staffing, priorities, performance, and development across quality, support, and program-management teams • Recruit, onboard, coach, and retain team members; conduct regular one-on-ones, development planning, and performance reviews • Define accountability, escalation paths, and operating rhythms across functions • Build a culture of customer focus, ownership, collaboration, and continuous improvement • Partner with Foundry leaders to align capacity, priorities, risks, and business outcomes • Maintain quality standards, controls, governance, and documentation for Foundry services and deliverables • Support quality assurance, quality control, system verification, and compliance across integration, configuration, and testing workflows • Monitor first-pass yield, defects, escapes, rework, audit findings, and corrective-action closure • Support root-cause analysis and corrective and preventive actions • Monitor support operations from intake and triage through escalation, resolution, and stakeholder communication • Monitor backlog, response and resolution performance, repeat incidents, service commitments, and customer satisfaction • Ensure teams have effective tools, runbooks, documentation, knowledge, and training • Coordinate critical-incident response and convert support trends into operational improvements • Own governance and execution across multiple concurrent Foundry initiatives • Maintain plans covering scope, milestones, dependencies, resources, risks, issues, and acceptance criteria • Report on program health, quality, support readiness, risks, and outcomes • Lead cross-functional planning, status, risk, and readiness reviews; escalate material issues • Balance commitments, priorities, capacity, and technical dependencies to drive predictable delivery • Improve program-management standards, tools, and operating cadences • Support U.S. operations while leading India Center of Excellence teams responsible for quality, technical support, and program execution • Partner with Engineering, QA, QMS, Operations, Sales, Supply Chain, Logistics, and Foundry leadership across infrastructure integration, configuration, testing, deployment, and lifecycle services

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Operations, Business, or a related discipline; equivalent experience considered • 10+ years of experience in engineering services, infrastructure integration, quality, technical support, operations, service delivery, or program management • 5+ years leading technical or multidisciplinary service-delivery teams • Demonstrated success establishing KPIs, governance, and continuous-improvement practices and leading cross-functional programs through operational handoff • Experience with enterprise infrastructure, server hardware, hardware/software integration, or data-center and edge environments preferred • Knowledge of quality management systems, system verification, engineering change management, Linux, and Windows preferred • Relevant program management, IT service management, or quality certifications are beneficial • Strong people leadership, coaching, performance management, conflict resolution, and talent development • Knowledge of quality assurance, root-cause analysis, corrective action, audit readiness, and continuous improvement • Knowledge of support operations, incident and problem management, escalation, and knowledge management • Strong program-management skills across scope, schedule, capacity, dependencies, and risk • Ability to translate technical and operational details into decisions and executive-level reporting • Excellent communication, facilitation, analytical, organizational, and documentation skills • Strong customer orientation and ability to manage competing priorities in a fast-paced environment

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership • Cross-department training and development • Sponsorship of certifications and credentials for continued learning