Project Coordinator – ServiceNow

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🕒 June 16

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Support PMO Team Members by maintaining project documentation, tracking progress, and ensuring seamless execution of operational tasks for all engagements assigned. • Operational tasks may include any and all of the following items: • Assist in the Creation and distribution of project status reports, burndown charts, and other relevant project metrics to internal stakeholders and customers. • Assist in the Coordination and facilitation of internal project meetings, document key discussions, and track action items. • Manage and maintain project information within AHEAD’s project management tools and systems including but not limited to – ServiceNow SPM, Salesforce PSA. • Assist with planning and coordination of billable and non-billable projects, ensuring timelines and deliverables are met. • Support documentation and communication processes with internal teams and clients when required. • Work closely with global teams to streamline project administration and process improvements. • Contribute to internal resource management efforts, ensuring the effective allocation of team members across projects. • Assist in project closure activities, including documentation handover and lessons learned reporting.

🎯 Requirements

• 2 -5 years of experience in project coordination, PMO, or administrative support role. • Strong organizational skills with an ability to manage multiple tasks and priorities effectively. • Understanding of project management tools (e.g., Smartsheet, ServiceNow, MS Project or similar). • Experience in generating reports, to track progress and performance. • Excellent written and verbal communication skills with emphasis on the English language. • Ability to collaborate with global teams and work across time zones effectively. • Strong attention to detail with a focus on accuracy in reporting and documentation. • Experience with ServiceNow, Observability Solutions, IT Service Management (ITSM), Agile, or DevOps methodologies is a plus.