Customer Success Analyst

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Build and maintain strong relationships with clients, acting as a trusted advisor • Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio • Conduct product trainings and demonstrations for clients, ensuring full utilization of features • Proactively identify opportunities to improve the customer experience and report them to internal teams • Manage and resolve client issues or questions quickly and effectively, seeking group solutions when necessary • Monitor customer success metrics and propose actions to meet established targets • Contribute to the creation of support and communication materials that assist the customer journey • Stay up to date on product updates and market trends

🎯 Requirements

• Proven experience in Customer Success, Customer Support, or related roles • Excellent written and verbal communication and interpersonal skills • Strong product knowledge and the ability to explain technical concepts clearly • Creativity to find innovative solutions to customers' challenges • Excellent time management and organizational skills to handle multiple demands • Demonstrated emotional intelligence and empathy in client relationships • Ability to use positive and constructive language in all interactions • Growth mindset and a continuous desire to learn and improve • Goal-oriented with a focus on results • Patience with others and the ability to handle different profiles and situations • Persuasive skills to present the benefits of products and services • Strong problem-solving and collaboration skills in group settings • Experience in financial markets • Experience in the accounting sector is desirable

🏖️ Benefits

• Hybrid Work Model: We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) • Flexibility and Work–Life Balance: “Flex My Way” consists of a set of policies designed to help manage personal and professional responsibilities • Professional Development and Growth: We promote a culture of continuous learning and skills development • Competitive Industry Benefits: We offer comprehensive benefits plans including medical and dental coverage, two corporate mental health days, performance incentive programs, and resources for mental, physical, and financial well-being • Two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives