Implementation Engineer

May 1, 2023

ThousandEyes (part of Cisco)

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Empowering businesses to see, understand and improve connected experiences everywhere.

Internet Intelligence • Network Intelligence • Internet Outages • Network Outages

501 - 1000

💰 $50M Series D on 2019-02

Description

• Engage with customers to deliver product implementation and integration services • Guide customers on deploying and implementing the ThousandEyes product • Implement ThousandEyes in customer environments in an efficient and cost-effective manner • Delivery of training and industry best practice discussions • Contribute to best practice creation and maintenance • Build value-based relationships with customers, leading to referral and renewal • Identification of potential product/services upsell or cross-sell opportunities • Lead many projects concurrently understanding current and future action items • Leverage enterprise data analytics to track and report on customer engagement • Special projects as assigned • Responsible for the ThousandEyes deployment • Generalist who's polished and easy to put in front of a wide variety of customer roles • Responsible for documentation of monitoring services, end-user training, and optimization

Requirements

• Bachelor’s or advanced degree in a technical field, or equivalent working experience • At least 7-10 years working in a customer-facing role • Project management and consulting experience • Outstanding communication and problem-solving skills • Deep technical acumen • Enjoy a fast-paced, multifaceted environment • Able to prioritize and accomplish tasks in tight timeframes • Standout 'customer first' attitude • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.) • Experience with Cloud/SaaS software products is a plus • Experience maintaining or implementing LAN/WAN environments • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs • Experience with at least 1 programming language (Java, Python, JavaScript, etc.)

Benefits

• Competitive salary and benefits package • Opportunities for professional growth within a globally recognized company • Inclusive and diverse work culture • Emphasis on innovation and creativity • Strong focus on employee health and safety