Network Support Engineer

February 13

ThousandEyes (part of Cisco)

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Empowering businesses to see, understand and improve connected experiences everywhere.

Internet Intelligence • Network Intelligence • Internet Outages • Network Outages

501 - 1000

💰 $50M Series D on 2019-02

Description

• Timely interaction with customers and internal teams • Taking ownership of technical issues and documenting problem definition, troubleshooting procedures, and resolution steps • Active participation in 24x7 Support Coverage model • Identifying process and workflows for improvement or automation • Providing support via online-chat, email, and phone • Managing customer support forum and keeping information current on best practices • Making data-driven decisions and drawing conclusions based on incomplete information

Requirements

• Bachelor's degree in Computer Science or related field • At least 2 years of experience in a customer-facing role • Firm grasp of network and application protocols • Experience with Cloud/SaaS software products • Familiarity with core networking principles • Working knowledge of virtualization technology • Working knowledge in security • Knowledge of at least one computer language and programming framework • Experience with Linux based Operations Systems • Experience in technical writing is a plus • Strong troubleshooting and problem-solving skills • Ability to prioritize and complete tasks in a timely fashion • Clear and concise communication skills

Benefits

• Joining ThousandEyes Business Unit within Cisco Networking Business Group • Being part of Cisco’s growing Full-Stack Observability business • Working with a diverse team • Opportunity for personal and professional growth • Competitive salary and benefits package