Sales Success Specialist, B2B

🕒 August 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Partner with pros on the Thumbtack platform by understanding their needs and providing suitable solutions • Maintain strong knowledge of Thumbtack products and services and relevant home maintenance, repair, and service-industry best practices • Complete at least 50 outbound interactions per day with pros using calls and other tools, including AI • Build rapport, anticipate needs, and understand long-term business goals • Conduct comprehensive profile reviews covering response time, reviews, profile pictures, quick replies, product recommendations, and competitive budgets • Identify cross-selling opportunities for additional products or services • Listen to concerns, probe consultatively, and provide recommendations • Set expectations regarding lead costs, marketing, and ROI • Troubleshoot and resolve inquiries while de-escalating issues and maintaining relationships • Follow up proactively via call, SMS, and/or email • Maintain performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores • Identify improvement opportunities that drive revenue and communicate trends to appropriate parties • Make independent decisions balancing pro and company needs • Participate in weekly development sessions, training, and support interactions

🎯 Requirements

• At least 1–2 years of B2B selling and/or success experience • Minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry • Customer retention, churn, onboarding and reactivation experience • Proven track record meeting or exceeding quotas • Proficiency in English • Collaborative, consultative and problem-solving mindset • Experience in pipeline management • Experience in customer support and product education • Marketing or advertising sales experience • Salesforce experience • AI experience • Google Suite experience • B2B sales experience, preferably in the home service space • Tech-savvy • Must currently reside anywhere in the Philippines and be authorized to work there • Availability for night shifts, rotating schedules, and occasional holiday work following US business hours • Required internet speed test submission