Fulfillment Associate

April 29

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TickPick

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Same Seats. Better Prices.

tickets • marketplace • entertainment • live events • sports

11 - 50

💰 $40M Private Equity Round on 2019-08

Description

• Handle fulfillment of transactions placed on the TickPick platform • Oversee the fulfillment of ticket sales to ensure delivery that follows TickPick’s SOP • Cancel, replace, or refund ticket sales as needed • Take action on unconfirmed and rejected orders within a timely manner • Submit and oversee retransfer requests • Make outbound calls and send email follow ups to buyers/sellers to assist with handing fulfillment needs • Understand the various transfer platforms and transfer tickets when needed • Complete related tasks as assigned by the Fulfillment Manager • Work closely with the Broker Relations department to identify low performing sellers, and resolve issues as they arise • Quick decision making regarding the cancellation or replacement of unfulfilled sales of an unlimited dollar amount • Arbitrating fulfillment disputes between buyers and sellers

Requirements

• Must be located in Tennessee, Texas, or Oregon • Full-time position (40 hours / 5 days a week) with weekends, evenings, and some holidays • Bachelor degree preferred • 1+ years of operational experience • Highly skilled at multitasking • Clear communicator • Technologically savvy, proficient in using: Ticketing software, G-Suite, Google Sheets / Excel • Ticketing experience is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan Contribution (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Holidays) • Family Leave (Maternity, Paternity) • Training & Development • $100 Monthly Stipend to Attend Live Events