Commercial Operations & Contracts Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TM Forum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

📋 Description

• Support administration, preparation and tracking of commercial contracts across multiple lines of business • Assist with Master Service Agreement creation and management • Coordinate contract execution, exception management and contract follow-up • Liaise with Legal, Finance, Procurement and Commercial teams on contract progression and issue resolution • Support procurement onboarding and capture customer procurement requirements • Maintain accurate records in Salesforce, DocuSign CLM and other business systems • Produce contract, pipeline and operational reports for business decision-making • Manage shared inboxes and improve and automate customer enquiries • Support lead management and sales administration activities • Assist with invoice queries and coordinate follow-up activities • Support event readiness, sponsorship delivery and commercial campaigns where applicable • Coordinate stakeholder communications across Sales, Legal, Finance, Operations and Product teams • Maintain documentation, process guides, precedent libraries and knowledge resources • Identify opportunities to improve processes, reduce manual effort and enhance operational efficiency • Contribute to adoption of AI-enabled tools and automation solutions across Commercial Operations

🎯 Requirements

• Previous experience supporting Sales, Commercial Operations, Legal, Contracts, Finance or customer-facing teams • Experience in a fast-paced administrative, operations or sales support environment • Experience managing multiple priorities and deadlines simultaneously • Experience working with contracts, purchase orders, invoices, proposals or other commercial documentation • Experience coordinating activities across multiple stakeholders and departments • Experience using CRM systems such as Salesforce or equivalent • Experience maintaining accurate records and ensuring high data quality standards • Understanding of commercial processes and the sales lifecycle • Basic understanding of contract administration and commercial agreements • Strong organisational and prioritisation skills • Excellent written and verbal communication skills • Strong attention to detail and accuracy • Ability to analyse information and identify process improvements • Strong problem-solving and investigative skills • Ability to work independently while managing competing priorities • Good judgement, including knowing when to resolve issues independently and when to escalate • Strong stakeholder management and relationship-building skills • Ability to learn new systems and processes quickly • Ability to become proficient in Salesforce, DocuSign CLM, Microsoft 365, Outlook, Teams, Excel, SharePoint and AI-enabled workplace tools such as Microsoft Copilot • Strong data management and reporting skills • Experience maintaining accurate customer, contract and financial records • Ability to identify data quality issues and inconsistencies • Experience producing reports from multiple systems and data sources • Desirable: experience supporting a membership organisation, association or technology business • Desirable: experience with contract lifecycle management platforms, Salesforce certification or advanced CRM experience, reporting and dashboard creation, process automation, Microsoft Copilot or other AI tools, and knowledge management resources

🏖️ Benefits

• Global community and inclusive workplace • Diversity and inclusion practices designed to be fair, inclusive and free from bias • Fully remote work arrangement