Associate Implementation Specialist (Remote- US Based)

April 3

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Togetherwork

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Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps$1. .$1

201 - 500

Description

• The Nonprofit Implementation Specialist is responsible for onboarding newly contracted admissions-based organizations to either of two nonprofit SaaS solutions in our software portfolio. As part of the team that first engages with onboarding customers, this position requires that you possess a dynamic mix of abilities in order to smoothly shepherd customers through our implementation process. • The goal for each implementation project is to translate each organization's business requirements and processes into a project plan that, when executed, sets our customer up for success in using our tools to conduct business.

Requirements

• Bachelors degree in Information Systems, Business or Equivalent Experience • 1+ years of experience in Project Management or Software Support • SaaS software support knowledge • Strong written and verbal communication and presentation skills. • Acute attention to detail and documentation. • Strong organizational and project management skills. • Must be able to multi-task and manage tasks from clients. • Ability to work independently and collaboratively. • Initiative, focus, and passion for seeing our clients, and our Company, succeed. • Ability to stay calm under pressure and respond to customer needs quickly and effectively.

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 6 weeks paid parental leave