Account Manager

🕒 April 24

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🤝 B2B

🎯 Recruiter

🏪 Marketplace

💰 Seed Round on 2012-06

B2B • Recruitment • Marketplace

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Own the growth, retention and success of a diverse portfolio of SMB accounts serving as a dedicated advisor and primary point of contact. • Develop and execute proactive account plans that align client business goals with Toptal’s talent solutions. • Conduct regular, insight-driven check-ins with clients to gather feedback, assess health, and uncover new business challenges. • Identify and qualify expansion opportunities across different business units. • Provide ongoing guidance throughout the project lifecycle and address concerns with a client-first mindset. • Partner with Talent Operations and Delivery teams to resolve escalations and ensure the successful execution of client engagements. • Maintain rigorous Salesforce (SFDC) hygiene, ensuring pipeline accuracy, contact management, and diligent tracking. • Stay current on industry trends and emerging technologies to provide clients with best-practice recommendations. • Drive mutually beneficial growth by positioning Toptal’s expertise as a solution for client-side bottlenecks. • Achieve “Trusted Advisor” status with your clients, evidenced by high retention rates and a consistent pipeline of new opportunities.

🎯 Requirements

• Bachelor’s degree is required. • 3+ years of experience in an Account Management role with a demonstrated history of overachieving revenue-based quotas and showcasing a profound understanding of client needs and fostering positive relationships. • 1+ years of experience in a software consulting or tech sales role, demonstrating proficiency in navigating the software project management life cycle. • Comprehensive ability to translate client business objectives into strategic solutions and actionable project scopes that demonstrate Toptal’s value. • Client-Centric. Be driven to build strong relationships and be committed to the client’s success. • Growth mindset. Consistently looking to learn, grow and improve skills. • Proactive. You are a self-starter who believes in extreme ownership. • Critical thinker. Have the ability to think critically about a client’s technical and operational bottlenecks. • Competitive. Competitive with yourself to be a better version than you were yesterday. • Commitment to the disciplined, consistent account management and process adherence day to day needed to execute account strategies and long-term growth. • Optimistic and ambitious in the face of change. • Collaborative. Nothing we do is done in isolation. • Self-motivated, quick-thinking, with the ability to thrive in a fast-paced work environment. • Outstanding written and verbal communication skills. • Regular or periodic travel to meet and engage with Toptal clients and customers.

🏖️ Benefits

• Participation in a 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Access to flexible spending, dependent care, and health savings accounts • Access to telehealth virtual doctors • An employee assistance program • Flexible paid time off