Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tourlane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

✈️ Travel

👥 B2C

💰 $26.3M Series D - Tourlane on 2024-11

Travel • B2C

Tourlane is a Germany-founded travel company (established 2016) that designs and books customized, end-to-end holiday packages for individual travelers and families. It pairs customers with English-speaking, native-European travel experts who create personalized itineraries, arrange private guides, transfers, accommodations and activities, and provide full-service support before, during and after trips. Tourlane emphasizes flexible rebooking/cancellation (TourlaneCare), transparent pricing, a travel app and concierge assistance, and markets mainly to consumers seeking tailor-made European and international vacations. It is consumer-facing and reports strong customer satisfaction and repeat-booking intent.

📋 Description

• You are the point of contact after booking and, with creative solutions and a clear overview of all inquiries, ensure a seamless customer experience. • You independently inform and advise our customers regarding changes to their travel plans. • You identify potential issues early, prevent escalations, and resolve customer concerns through proactive measures. • You value working independently and enjoy taking responsibility for resolving customer inquiries autonomously. • You take ownership of your personal performance and booking KPIs and ensure that customer matters are handled professionally and with commitment.

🎯 Requirements

• You share our and our customers' passion for travel. Your dedication to outstanding customer service is your motivation. • You already have valuable experience in customer service via phone and email, as well as experience using service software tools. • Your solution-oriented approach, strong communication skills, and desire to ensure customers' complete satisfaction distinguish you. • You have strong organizational skills and can effectively manage multiple customers simultaneously. • You meet the language requirements with excellent German and good English skills, both written and spoken. Additionally, your primary residence is in Germany. • You are ready to start your exciting adventure at Tourlane from September 1.

🏖️ Benefits

• We share your passion for travel: enjoy our new program that allows you to work abroad for up to 5 months. • We support the different communities that make Tourlane: join an Employee Resource Group (ERG) or start a new one and connect with fellow Tourlaneans. • Dog-friendly office: we can’t wait to meet your four-legged friend! • Comprehensive onboarding: our Customer Service onboarding will teach you everything you need to be successful with us.