TP
10,000+ employees
🤝 B2B
💼 Consulting
💰 $514.9M Post IPO debt on 2025-02
B2B • Consulting
TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.
Analista de Soporte TI Bilingüe EN/SP
Job not on LinkedIn
🕒 July 7
🇨🇴 Colombia – Remote
💵 $2.5M - $3M / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 13%
🗣️🇪🇸 Spanish Required
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TP
10,000+ employees
🤝 B2B
💼 Consulting
💰 $514.9M Post IPO debt on 2025-02
B2B • Consulting
TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.
📋 Description
• Asistir en llamadas para clientes internos y externos. • Dirigir y controlar bridges internos para resolver incidentes de severidad 1 y 2. • Administrar Service Desk y gestionar escalaciones. • Crear y mantener documentación y procesos de IT. • Controlar métricas, reportes y oportunidades de mejora. • Apoyar en tareas administrativas relacionadas con Servicios IT.
🎯 Requirements
• Inglés B2 o superior • Experiencia en Service Desk o incident Management • Habilidades avanzadas en Microsoft office • Técnico, Tecnólogo o profesional en áreas de IT o similares • Experiencia en atención al cliente • Conocimientos en ITIL, CCNA (certificación deseable) • Capacidad para desenvolverse en ambientes dinámicos, de alto ritmo y alta exigencia; deseable experiencia en BPO.
🏖️ Benefits
• Contrato a término indefinido • Modalidad Teletrabajo • Salario competitivo • Oportunidades de crecimiento en un ambiente global
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