Analista de Soporte TI Bilingüe EN/SP
Job not on LinkedIn
🔥 2 minutes ago
🗣️🇪🇸 Spanish Required
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📋 Description
• Asistir en llamadas para clientes internos y externos. • Dirigir y controlar bridges internos para resolver incidentes de severidad 1 y 2. • Administrar Service Desk y gestionar escalaciones. • Crear y mantener documentación y procesos de IT. • Controlar métricas, reportes y oportunidades de mejora. • Apoyar en tareas administrativas relacionadas con Servicios IT.
🎯 Requirements
• Inglés B2 o superior • Experiencia en Service Desk o incident Management • Habilidades avanzadas en Microsoft office • Técnico, Tecnólogo o profesional en áreas de IT o similares • Experiencia en atención al cliente • Conocimientos en ITIL, CCNA (certificación deseable) • Capacidad para desenvolverse en ambientes dinámicos, de alto ritmo y alta exigencia; deseable experiencia en BPO.
🏖️ Benefits
• Contrato a término indefinido • Modalidad Teletrabajo • Salario competitivo • Oportunidades de crecimiento en un ambiente global
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