B2B Dispute Manager

🕒 April 2

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The Quality Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🛒 Retail

🧘 Wellness

⚽ Sports

Retail • Wellness • Sports

The Quality Group is a company that unites the brands ESN and More Nutrition to provide premium products for health, enjoyment, and performance, emphasizing direct-to-consumer and social commerce. They primarily cater to the fitness and gym community, being the German market leader in sports nutrition with products such as protein powders and supplements. With headquarters in Hamburg, they have over 900 employees and maintain a high-performance culture focused on sports nutrition and healthy eating.

📋 Description

• You take end-to-end responsibility for handling chargeback/dispute claims (review, validation, communication, closure) • You analyze and assess dispute cases with regard to contractual, pricing and logistical aspects • You coordinate with internal departments and external logistics providers to clarify issues • You proactively communicate with customers to identify and implement solutions • You ensure timely and economically sensible handling of cases • You identify root causes of recurring chargebacks and disputes and derive sustainable improvement measures • You monitor relevant KPIs such as turnaround times, success rates and volumes • You support the optimization of processes within the Commercial Operations area • You participate in audits and ensure audit-compliant documentation

🎯 Requirements

• Completed degree in Business Administration, Economics or a comparable commercial qualification • Several years of experience in dispute, claim or receivables management, ideally in a B2B environment • Strong understanding of pricing, contract and billing processes • Analytical and structured working style • Strong communication and assertiveness skills • Solution-oriented and commercially minded • Confident user of ERP systems such as SAP as well as MS Office • Very good German and English skills, both written and spoken

🏖️ Benefits

• Attractive employee discounts on products from ESN & More • Flexible working hours & remote work options • Subsidies for mobility & fitness (e.g., Wellpass, Deutschlandticket) • Company pension plan • Workation options and more