French Speaking Voice Office Operations Representative

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💸 Finance

🔐 Security

👥 B2C

💰 Post-IPO Debt on 2018-04

Finance • Security • B2C

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage incoming calls and emails for both English and French speaking banking and business customers • Translate and respond to emails, and review contracts and other documents • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team targets and call handling metrics • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep accurate records of customer interactions and process updates or dispute information on consumer files • Follow communication procedures, guidelines and policies • Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

🎯 Requirements

• Fluency in French and English • Proven customer support experience or experience as a client service representative. • Experience in a contact-centre environment is considered an asset, but is not mandatory • Track record of over-achieving quotas • Strong call handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize and manage time effectively • High attention to detail and ability to meet quality standards • Comfort with technology and the ability to handle multiple systems at one time • Previous experience in a credit or financial industry is preferred but is not considered mandatory. • High school (Grade 12)

🏖️ Benefits

• Preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets. • 24 Hour shift (Night shift) and Public Holidays included. • Must reside in a home that is fibre ready; and has space to work comfortably and confidentially.