Client Success Specialist – US Client-Facing

Job not on LinkedIn

🔥 44 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 44 days.
• No salary listed.

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Trialfacts

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Trialfacts is a company specializing in participant recruitment for research studies and clinical trials. They offer a Recruitment Guaranteed Method that ensures a steady flow of participants for researchers, using data-driven strategies to meet recruitment goals on time and within budget. Trialfacts partners with academic researchers, pharmaceutical companies, CROs, and biotech companies to facilitate efficient and guaranteed participant enrollment across a wide range of studies, including virtual and survey research. Their services aim to enhance the success of research projects by providing comprehensive recruitment solutions and resources.

📋 Description

• Guide new clients through the onboarding process • Ensure clients understand the systems and how Trialfacts helps them reach their goals • Proactively monitor client projects to ensure enrollment targets are met • Swiftly address roadblocks affecting enrollment • Build strong client relationships to encourage repeat business and referrals • Maintain clear, timely, and proactive communication with clients and internal teams • Keep projects on track and clients informed • Ensure quality standards are met • Handle client data securely in line with privacy regulations

🎯 Requirements

• Strong organizational skills • Experience or ability to build strong client relationships • Proactive problem-solving ability • Clear and effective written and verbal communication skills • Ability to adapt communication style to different audiences • Organized and detail-oriented • Understanding of data privacy and compliance with privacy standards • Flexibility to align schedule with US time zones • Good internet connection • Comfortable supporting US clients

🏖️ Benefits

• 100% remote, forever • Unlimited paid leave / unlimited paid holidays • Set your own hours depending on what works best for clients • Work from anywhere with a good internet connection • Access to courses and training programs • Professional development opportunities • Opportunity to share in the success of Trialfacts

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