We power startup growth in emerging markets by providing corporate cards and financial solutions. Join at https://tribal.credit

Tribal

Product Manager

Are you ready to join an agile, diverse, and global team of innovators in redefining the B2B payment space for startups and SMEs in emerging markets? ... This position is 100% remote, based in Mexico, and will report to the Global Head of Product. As the Product Manager you will...
• Build a roadmap for your product(s) and clearly communicate progress to all stakeholders 
• Partner with the Customer Success and Engineering teams to improve the effectiveness of our product positioning, by validating and iterating on Tribal's value proposition based on customer feedback 
• Wireframe product features and collaborate closely with the Product Design Team 
• Define a product roll-out strategy in coordination with the Product Marketing team 
• Provide timely and relevant messaging to internal stakeholders, reflective of industry news, trends or challenges. 
• Define KPIs for your product and set quarterly goals to drive improvement 
• Work in a highly-collaborative, cross-functional environment that evolves on a daily basis.

Customer Success & Support

• Provide customer support related to the use of the Tribal card and related features.
• Respond to customer inquiries related to billing (payments, invoices, and FX discrepancies), UI/Dashboards (usage, login assistance, account verification), credit (CLI increase requests and temporary credit research cases), transactions, card issuance, and user limits.
• Monitor customer questions and concerns via various social media platforms and proactively provide assistance and solutions.
• Provide accurate, valid, and detailed information by using the right tools (Zendesk Support, Looker, and Asana) in a way that is aligned with respective workflows and KPIs.
• Partner with Product and Engineering teams to support technical issues.
• Discuss customer feedback with Sales, Marketing, and Product in order to improve the customer experience and Tribal product features.
• Document processes and develop customer user guides.
• Provide accurate, valid, and detailed information by using the right tools (Zendesk Support, Looker, and Asana

Customer Support Specialist

Software Engineer

• Lead the overall design of cross-functional, multi-platform, web and mobile-based application systems.
• Establishes and implements the strategic direction of Tribal's software engineering and development initiatives.
• Collaborate with all Engineering teams to determine functional and non-functional requirements for new software applications.
• Develop high-level architecture and product specifications.
• Communicate all concepts and guidelines to the engineering teams.
• Oversee progress of software development projects to ensure consistency with design standards.
• Provide technical guidance and coaching to the engineering team.
• Own the product architecture and ensure that the product is designed in a way that exceeds the requirements of customers.
• Work with top notch technology, such as: Go/Java, Kafka/NATS.io, CockroachDB/Redis/Snowflake, React/React Native and Kubernetes.
• Own the product architecture

Staff Engineer

• The position of Protocol Smart Contract Engineer is 100% remote, based in the United States, and will report to the Director of Blockchain Engineering.
• As the Protocol Smart Contract Engineer you will build and maintain smart contracts in solidity, research and implement token economics and incentives models, research, develop, test and maintain smart contracts written in solidity, and participate in regular code reviews and security audits.
• The benefits of this position include 100% employer paid premiums (for team member and family) for healthcare (medical, dental, vision), employer paid life insurance, 401(k) retirement plan, and employers paid post-tax short-term and long-term disability.
• The remote-first (within your country of residence), flexible work environment, market-competitive salaries, top-notch project management, productivity, and team engagement tools, and unlimited learning resources are among the benefits of this position.
• The values of Tribal are captivated by customers, obsessed with customers, fascinated by customers, and engaged with our customers inside and outside of Tribal.

Protocol Smart Contract Engineer

Data Analyst & BI

• Collect and analyze customer service data to identify trends and areas for improvement.
• Create and maintain customer service performance metrics and reports.
• Collaborate with the customer service team to design and implement data-driven solutions to improve customer service performance.
• Stay up-to-date with industry trends and best practices in customer service and data analysis.
• Collaborate with other departments, such as product development and marketing, to ensure that customer needs are met.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with the leadership team to develop and execute customer service strategy.
• Work with IT and other teams to ensure that data is being collected and stored consistently and accurately.
• We're captivated by customers: We're captivated, obsessed, fascinated and engaged with our customer - inside and outside of Tribal.
• Everything we build is rooted in creating new possibilities for them, challenging what we think is impossible.
• We operate in 3D: Drive.
• Diagnosis.
• We execute with drive and urgency.
• When needed, we diagnose using data and experiments before deciding.
• We consider second order effects and think things through.
• We progress towards excellence: We hold ourselves and each other accountable to high standards and excellence.
• We balance perfection with delivery, experimentation and learning.
• We pursue learning and growth: We're curious and passionate about learning and growing.
• We question assumptions, seek out information,

Data Analyst - Customer Service

QA & Testing Engineer

• Develop and implement quality assurance policies and procedures for the customer service function.
• Conduct regular audits and inspections to ensure compliance with quality standards.
• Identify and address areas for improvement in the customer service function.
• Develop and deliver training programs to customer service representatives, including new hire training and ongoing professional development.
• Assess the effectiveness of training programs and make improvements as necessary.
• Manage and lead a team of customer service representatives.
• Stay up-to-date with industry trends and best practices in customer service and quality assurance.
• Collaborate with other departments, such as product development and marketing, to ensure that customer needs are met.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with the leadership team to develop and execute customer service strategy.
• Design and implement quality criterias for the experience offered to Tribal users.
• Develop solid and scalable initiatives to improve NPS.
• Stay up-to-date with industry

Quality Assurance and Training Manager - Customer Support

Data Scientist

• Propose, develop and maintain data science solutions for internal and customer-facing applications.
• Coach, motivate and manage a high-performing team.
• Recruit and lead a team of data professionals to consistently deliver measurable successful data science solutions.
• Research new trends in machine learning productization / deployment technologies and build proof of concepts that can potentially be the foundation of a new data science product or improving a current one.
• Collaborate with our Product team to help outline a framework to produce new data products that will enhance our currently used features.
• Optimize our current processes and propose improvements.
• Who You Are6+ years of experience in developing data science products.2+ years of experience in a senior-level position managing diverse data teams with a proven track record of success.
• Experienced working directly with product, risk, sales, operations, and success teams to align and deliver on data science initiatives.
• Knowable of Data Science and ML concepts and algorithms including supervised learning and unsupervised learning.
• Experienced in model deployment and MLOps.
• Experience with R is a plus.
• Strong quantitative analysis skills and a data driven approach to problem solving.
• Fluent in English required.
• Agile, flexible, and responsive approach to work.
• Enthusiastic, positive, friendly and a great sense of humor!
• Benefits100% employer paid premiums (

Data Science Manager

• Lead the overall design of cross-functional, multi-platform, web and mobile-based application systems.
• Establishes and implements the strategic direction of Tribal's software engineering and development initiatives.
• Collaborate with all Engineering teams to determine functional and non-functional requirements for new software applications.
• Develop high-level architecture and product specifications.
• Communicate all concepts and guidelines to the engineering teams.
• Oversee progress of software development projects to ensure consistency with design standards.
• Provide technical guidance and coaching to the engineering team.
• Own the product architecture and ensure that the product is designed in a way that exceeds the requirements of customers.
• Work with top notch technology, such as: Go/Java, Kafka/NATS.io, CockroachDB/Redis/Snowflake, React/React Native and Kubernetes.
• Establish and implement the strategic direction of Tribal's software engineering and development initiatives.
• Work with top notch technology

DevOps & Production Engineering

• The Sr.
• Engineering Manager will be responsible for measuring and optimizing system performance in service of providing a top-notch customer experience.
• The Site Reliability Engineer will design, build, and optimize data engineering pipelines to extract data from different sources and applications and feed into cloud data platforms.
• The Data Science & Data Analytics in building, testing, data extraction, and transformation will support Data Science & Data Analytic teams with the day to day activities.
• The Contribute to develop Data and Analytics platform best practices, leveraging next generation cloud technologies.
• The Develop processes to monitor the availability and provide an overall view of the engineering system health.
• The Maintain, and continuously improve existing infrastructure pipelines and components.
• The Participate in the evolution of Tribal's technology and processes as we scale rapidly.
• The Champion core security and design principles as the backbone of our engineering systems.
• The Enthusiastic, positive, friendly, and a great sense of humor are required.
• The employer pays for healthcare (medical, dental, vision).
• The team culture is highly supportive and the work environment is 100% flexible.
• The salary is market-competitive and the learning resources are unlimited. 13th Month salary is offered.

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