Customer Care Specialist, German Speaker

🕒 May 30

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Trimble Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 Post-IPO Debt on 2022-12

Construction • Transportation • Geospatial

Trimble Inc. is a technology company that provides advanced solutions across various sectors including construction, transportation, geospatial, and natural resources. They empower industries to improve efficiency and profitability by leveraging real-time data insights, innovative software, and precise hardware. Trimble's solutions are used by millions of professionals globally, helping them to collaborate effectively and manage complex workflows, ultimately transforming how work gets done in diverse environments.

📋 Description

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone. • Analyze and prioritize client inquiries to provide support and resolve issues. • Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases. • Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

🎯 Requirements

• Fluency in German and Polish and a strong command of English. • Exceptional soft skills and a customer-centric mindset to build lasting professional relationships. • Strong analytical abilities to categorize, prioritize, and resolve diverse support requests. • Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner. • A genuine interest in technology and an understanding of IT-related topics. • Previous experience in a multilingual customer support or helpdesk environment. • Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities