Onboarding Operations Specialist

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud • Perform quality assurance on AI-generated decisions and agent-resolved submissions • Analyze verification processes and appeals to detect patterns, optimize workflows, and mitigate risks • Handle escalations for complex verification cases with internal teams • Collaborate with internal teams to streamline onboarding and improve compliance enforcement • Maintain process documentation and contribute to best practices • Provide prompt, high-quality customer support via email, Slack, and ServiceNow • Investigate verification issues, assess inefficiencies, and develop workflow improvements • Manage high-volume inquiries, meet SLAs, and balance multiple priorities • Monitor onboarding progress, troubleshoot verification issues, and guide teams and customers through the process

🎯 Requirements

• Ability to work effectively in a remote environment • Availability to work Monday-Friday, 8:00 AM–5:00 PM CT or 9:00 AM–6:00 PM CT • 1–2 years of experience in an operations and customer-facing role • Exposure to cross-functional collaboration • Ability to prioritize tasks, manage workloads efficiently, and meet SLAs • Excellent verbal and written communication skills • Strong attention to detail in document review and risk assessment • Customer-centric mindset • Problem-solving and critical-thinking abilities • Ability to adapt quickly to new systems and workflows • Ability to work independently and cross-functionally • Self-motivated and receptive to feedback • Willingness to take on new challenges and grow with evolving business needs • Familiarity with Google Workspace and Microsoft 365 (desired) • Experience with ServiceNow, Zendesk, Slack, or similar platforms (desired) • Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints (desired) • Quality assurance expertise in process review and compliance (desired) • Experience in project coordination (desired)

🏖️ Benefits

• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteer and donation support • Remote-first work arrangement • Occasional travel opportunities for project or team in-person meetings