Customer and Technical Support Specialist, SynBio, EMEA

March 9

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Twist Bioscience

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Synthetic DNA for Health & Sustainability

Synthetic Biology • DNA • Biotechnology • Drug Discovery • Gene Synthesis

501 - 1000

Description

• Assists customers designing their projects • Works to resolve technical or product problems • Collaborates with internal and commercial teams • Establishes personal relations with customers • Maintains up to date knowledge of projects • Handles product and order inquiries • Provides information to assist customers • Works on internal projects to improve efficiency • Independently address questions and tasks • Responsible for compliance with Quality Management and Information Security Management standards

Requirements

• Minimum of B.S. in life science, biochemistry or molecular biology • Strong experience in DNA handling, cloning, and gene synthesis • 5+ years of customer support in a Life Science Service Organization • Experience with strong focus on DNA • Knowledge in NGS is a plus • Must be able to communicate effectively in English (German or French a plus) • Strong interpersonal skills • Demonstrated ability to solve problems and work effectively in a team environment • Excellent computer skills using Microsoft Office and G-Suite • Experience with Salesforce and Enterprise Resource Planning software is a plus

Benefits

• High customer satisfaction scores • Drive loyalty • Reinforce the quality of the Twist brand