IT Operations and Systems Administrator

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Provide first-line IT support for users, devices, applications, and access requests. • Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive. • Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews. • Troubleshoot and maintain endpoints, software, hardware, and connectivity issues while tracking assets and licences. • Manage and resolve support requests through Jira Service Management or similar ITSM platforms. • Maintain accurate IT documentation, records, knowledge articles, and standard operating procedures. • Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Cyber Security, or a related field is preferred, with 5+ years of experience in IT support, systems administration, or IT operations. • Strong experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and licence management. • Proficiency with Microsoft Entra ID, MFA, access control, onboarding/offboarding, and user lifecycle management. • Hands-on experience with Jira Service Management or similar ITSM platforms, as well as Windows endpoint support and troubleshooting. • Knowledge of endpoint management, software deployment, patching, asset administration, and IT operational best practices. • Exposure to Microsoft security tools, cybersecurity controls, ISO 27001, and general networking concepts is advantageous. • Excellent communication, organisation, and stakeholder management skills, with a proactive and detail-oriented approach to IT support.

🏖️ Benefits

• Work from home • Monday to Friday 7:30 AM to 4:30 AM AEST/AEDT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success