IT Support Analyst – Dayshift

Job not on LinkedIn

🔥 6 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals. • Troubleshoot Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals. • Diagnose Wi-Fi, VPN, LAN, and remote-access connectivity issues and escalate complex incidents when required. • Administer Active Directory, Microsoft Entra ID, Microsoft 365 accounts, passwords, MFA, and user access. • Manage IT service tickets, including logging, prioritising, troubleshooting, resolution, documentation, and closure within agreed service targets. • Configure, deploy, track, repair, replace, and recover IT equipment and assets while maintaining accurate inventory records. • Support software deployments, technology projects, cybersecurity processes, audits, knowledge-base documentation, and recurring issue resolution.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related field. • 1–2 years of experience in IT support, service desk, helpdesk, or desktop support. • Hands-on experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity issues. • Experience administering users and access through Active Directory and/or Microsoft Entra ID. • Experience using IT service management/helpdesk ticketing systems, including incident prioritisation, escalation, and SLA management. • Experience configuring, deploying, and supporting laptops, desktops, mobile devices, and peripherals. • Strong technical troubleshooting, communication, customer service, documentation, and multitasking skills. • Experience with Intune, Teams, SharePoint, VPN/Wi-Fi, IT asset management, or ITIL is advantageous.

🏖️ Benefits

• Work from home • Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • People-first culture focused on stability, growth and genuine care • Equal opportunity and inclusive workplace