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Travel & Events Operations Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

Where this job comes from

Posted on Twoconnect's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Twoconnect

Twoconnect

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Manage charter booking administration, including invoices, booking records, vessel calendars, pricing, charter times, and availability • Monitor and follow up agent and guest payments, overdue invoices, charter and event payments, security bonds, and refunds • Respond to agent and private charter enquiries • Conduct outbound pre-charter reminder calls with guests • Maintain operational booking files and provide schedules and guest details to onsite teams • Maintain agent and partner information and distribute vessel updates • Build relationships with boat owners and support new vessel additions • Maintain fleet documentation and vessel and event listings • Coordinate private charter enquiries across the fleet and negotiate rates and inclusions • Manage event booking administration and guest communications • Prepare passenger manifests and conduct guest briefing calls • Provide manifests and operational information to onsite event teams • Send post-charter review communications • Maintain spreadsheets, internal records, training guides, operational documentation, and email templates • Support data collection, availability and rate tables, partner rate information, and business documents • Provide input into sales ideas or strategies • Perform other position-level duties as required

🎯 Requirements

• Minimum 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role is essential • Experience managing bookings, payments, customer enquiries, and administrative records is essential • Familiarity with the tourism or charter industry is desirable • Strong organisational and time-management skills • Strong written and verbal communication skills • Strong attention to detail and accuracy across bookings, payments, guest information, manifests, calendars, and operational records • Strong customer service skills • Ability to work independently and take ownership of day-to-day operational responsibilities • Strong spreadsheet, record-management, and digital administration skills • Experience supporting event operations, guest coordination, fleet administration, or partner management is highly regarded • Confidence discussing rates, inclusions, availability, and booking requirements with customers and external partners is highly regarded • Ability to manage changing priorities and work across multiple functions within a small, fast-moving business environment

🏖️ Benefits

• Permanent work from home • Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace

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