Director of Presales Solution Architecture

March 19

Tyk

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Open Source #API gateway & #APImanagement platform. We're on a mission to connect every system in the world.

API Management • API Gateways • Authentication Provider • API Consultancy • Open Source

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Description

• Tyk is actively seeking an accomplished and dynamic Director of Solution Architecture to lead and inspire our team of Solution Architects. As a key player in our EMEA Commercial Team, you will drive team development, foster a customer-centric culture, and achieve strategic goals. If you are a seasoned professional with a proven track record in technical leadership, customer engagement, and team management, we want to hear from you! • As the Director of Solution Architecture for our EMEA team you will: - Manage and lead Solution Architects, overseeing their technical development - Lead the development and execution of skill and personal development plans for the Solution Architecture Team. - Ensure the proficiency of Solutions Architect specialists in effectively engaging with clients and prospects. - Identify and nurture region-specific skills to comprehensively cover the entire technical stack. - Provide training and equip Presales, Customer, and Channel Solution Architects for their respective roles. - Develop assets, artifacts, and processes to elevate the team's operational standards. - Review high-value customer engagements and execute success plans - Enable Solution Architects to deliver a best-in-class customer experience. - Cultivate and promote a proactive customer experience culture within the team. - Serve as a regional point of escalation for technical support, providing guidance in high-value customer situations. - Share team successes, aligning them with goals, targets, and expectations. - Contribute to Tyk's market visibility through asset creation and active participation in events. - Conduct stakeholder meetings to represent the customer and design shared processes - Maintain accurate KPIs and OKRs - Collaborate with the VP of Sales to establish and drive OKRs for the regional Solution Architecture team. - Collaborate with the VP of Sales to meet regional revenue targets - Standardise processes and assets in collaboration with other Directors of Solution Architecture. - Advocate for best practices and effectively communicate complex technical requirements to internal teams. - Support other teams through constructive feedback, challenge, and knowledge sharing. - Contribute to business projects, GTM processes, and future growth plans. - Engage directly with engineers and users to inform product and company vision.

Requirements

• Extensive expertise within solution architecture, cloud-native principles, and internet foundations. • Solid experience as a people manager, developing high-performing teams. • Background in solution architecture and knowledge of software development practices. • Proficiency in Linux, scripting, internet technologies, and databases. • Strong understanding of DevOps, deployment practices, and relevant technologies. • Comprehensive experience in backend engineering or solution architecture for complex systems. • Familiarity with K8s, EC2, AKS, Docker, GoLang, gRPC, GraphQL, SSL/TLS, Caching, Redis, Mongo, CI/CD. • Proven experience defining, managing, and enabling successful proof of concepts. • Advantageous: experience in Go, C, or C++ and domain expertise in API Management.

Benefits

• Everyone has unlimited paid holidays. • Total flexibility in hours • Employee share scheme • Generous maternity and paternity leave • Volunteering Days • Company retreats • Employee Wellbeing platform