Customer Success Manager

March 15

Typeform

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The form builder designed to be different.

Contests • Reports • Presentations • Tests • Event registrations

201 - 500

Description

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals • Use internal tools to monitor customer health, usage metrics, and progress • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts • Identify expansion opportunities and negotiate and close renewals • Deliver account reviews, status updates, and information around trends to leadership and cross functional teams • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Requirements

• 2/3+ years in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company • Easily builds rapport with customers and team members • A proven track record of expansions and renewals • Process-driven and analytical • Can identify and communicate trends in their book of business • Strong written and verbal communication skills • Ability to breakdown and communicate technical terminology in a non-technical manner • A passion for delivering the quality level of service • Natural curiosity and enthusiasm • A team-focused, collaborative instinct • Flexible, open to change, and a sense of humor never hurts!

Benefits

• Flexible work environment • Growth opportunities within the company • Competitive salary and benefits package