Senior Manager Technical Customer Support

April 24

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Description

• Lead, support, and develop a team of Technical Support Engineers • Establish goals, metrics, and process development initiatives • Drive cross-functional and strategic initiatives • Act as a subject matter expert for technical elements • Build and expand cross-functional relationships

Requirements

• Minimum 3 years of experience in a management role within a SaaS environment • Proficient in technical work and coding • Strong decision-making and problem-solving skills • Strong written and verbal communication skills • Ability to work remotely with reliable internet connection • Prior experience in a startup environment is a plus

Benefits

• Generous paid time off • Opportunity to work in a diverse and global team environment • Professional development and growth opportunities

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