Help Desk/IT Support Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Umpisa Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Software Development • Technology • Venture Building

Umpisa Inc. is a company that specializes in building companies and applications by leveraging expertise in business, technology, and data. Their mission is to position the Philippines as a global tech hub. They offer tailor-made software solutions with a focus on modern software development, UI/UX design, quality assurance, and business analysis. Umpisa Inc. is skilled in technologies like React, React-Native, Flutter, and Node. js, adhering to DevSecOps practices. They also engage in venture building, providing expertise in business and digital strategy, product management, and offering CTO-as-a-Service. Operating across industries such as fintech, real estate, and education, they aim to create authentic connections through their diverse tech professionals and strong engineering culture.

📋 Description

• Provide first-line technical support for hardware, software, and network-related issues • Quickly respond to support requests via ticketing system, email, chat, or phone • Troubleshoot and resolve common IT issues (PCs, laptops, printers, applications, connectivity, etc.) • Escalate complex issues to appropriate teams when necessary • Document issues, resolutions, and procedures clearly and accurately • Assist with user account setup, access management, and basic system administration • Ensure timely and professional communication with end users • Follow IT policies, security standards, and best practices**

🎯 Requirements

• At least 2-5 year of experience in a Help Desk, IT Support, or similar roles. • Intermediate knowledge of: • - Windows OS (and/or macOS) • - Microsoft 365 / Office applications • - Basic networking and troubleshooting • - Strong problem-solving and communication skills • Customer-oriented mindset with attention to detail • Ability to work independently and manage multiple support requests