Senior Application Support Consultant

🔥 1 hour ago

🌐 Netherlands, United Kingdom – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Manage and resolve daily incoming customer support cases across EMEA and UK regions • Act as a subject matter expert for complex issues and escalations • Provide guidance and mentoring to team members • Deliver training sessions and support knowledge development within the team • Own escalation management and ensure timely, effective resolution • Cover first-line and advanced support responsibilities within a flat team structure • Balance operational support delivery with mentoring and process improvement • Contribute to special projects and process improvements • Work across Unit4 ERP and ERPx through a rotation programme • Support customers on the Unit4 ERP platform • Help stabilise and strengthen a team following recent changes

🎯 Requirements

• Proven experience with Unit4 ERP/x (essential) • Strong knowledge of the Financial/Logistics module • Basic SQL skills (querying, troubleshooting) • Strong English communication skills (written and verbal) • Ability to manage both standard support cases and complex escalations • Occasional travel to customer sites where required • Advanced SQL knowledge (nice-to-have) • Experience in mentoring or coaching colleagues (nice-to-have) • Training delivery experience (nice-to-have) • Previous experience handling escalations in a support environment (nice-to-have) • May require security clearance and background checks for customer projects and access to sensitive customer data • Right to work and personal identification information may be required for applicable security checks

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities and tools and guidance for professional development • Talented colleagues, role models and mentors • Environmental, Social, and Governance initiatives and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all • Structured learning opportunities covering Unit4 ERP and ERPx