Technical Consultant

🕒 May 5

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Upland Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $115M Post-IPO Equity on 2022-07

SaaS • Enterprise • Productivity

Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.

📋 Description

• Implementation Support: Configure and deploy BA Insight connectors and related components within customer or demo environments. • Assist in setting up integrations between BA Insight and systems like SharePoint, FileNet, iManage, or Documentum. • Support indexing, metadata enrichment, and data orchestration processes for enterprise AI use cases. • Technical Troubleshooting: Investigate, reproduce, and resolve technical issues escalated by customer-facing consultants or the Support team. • Analyze logs, monitor indexing and orchestration pipelines, and identify root causes of connector or configuration issues. • Collaborate with internal engineers to resolve complex technical challenges and document findings. • Testing & Validation: Execute and document functional, performance, and regression testing for connector and orchestration configurations. • Validate installations, upgrades, and patches prior to customer delivery. • Ensure configuration consistency across environments (Dev, Test, UAT, Production). • Documentation & Process Compliance: Maintain clear and accurate records of work performed, including environment details, configuration parameters, and troubleshooting notes. • Follow internal implementation methodologies, quality checklists, and escalation procedures. • Provide feedback to improve documentation, internal tools, and reusable scripts or templates. • Team Collaboration: Work closely with Senior Consultants, Support Engineers, and Project Managers to ensure technical readiness for project milestones. • Operate largely asynchronously, performing work during flexible hours that complement global project timelines.

🎯 Requirements

• 2–4 years of experience in technical support, software configuration, system integration, or quality assurance—preferably in a SaaS or enterprise software • Prior experience with enterprise search, content management systems, or AI data processing pipelines is a plus. • Experience working in a team-based delivery model or shared service environment preferred. • Core Engineering Fundamentals • Strong foundation in programming concepts (data structures, logic, debugging) • Basic proficiency in at least one language: Python, JavaScript, or similar • Understanding of REST APIs, JSON, XML • Basic understanding of how enterprise systems connect and exchange data • Familiarity with platforms like SharePoint, OneDrive, or similar tools • Basic knowledge of indexing, metadata, search relevance (high level) • High-level understanding of LLMs, grounding, hallucination, and awareness of tools like Microsoft Copilot • Ability to debug issues systematically, strong logical thinking and willingness to investigate problems. • Technically curious and eager to grow into a senior consulting role over time. • Self-starter with strong attention to detail and the ability to work independently with minimal supervision. • Excellent written English and documentation skills (verbal fluency helpful but not mandatory).

🏖️ Benefits

• Upland Software is an Equal Employment Opportunity Employer. • Flexibility to manage your working hours accordingly to help in your work-life balance.