Technical Consultant

🕒 May 5

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Upland Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $115M Post-IPO Equity on 2022-07

Consulting • Marketing • SaaS

Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.

📋 Description

• Configure and deploy BA Insight connectors and related components within customer or demo environments. • Assist in setting up integrations between BA Insight and systems like SharePoint, FileNet, iManage, or Documentum. • Support indexing, metadata enrichment, and data orchestration processes for enterprise AI use cases. • Investigate, reproduce, and resolve technical issues escalated by customer-facing consultants or the Support team. • Analyze logs, monitor indexing and orchestration pipelines, and identify root causes of connector or configuration issues. • Collaborate with internal engineers to resolve complex technical challenges and document findings. • Execute and document functional, performance, and regression testing for connector and orchestration configurations. • Validate installations, upgrades, and patches prior to customer delivery. • Ensure configuration consistency across environments (Dev, Test, UAT, Production). • Maintain clear and accurate records of work performed, including environment details, configuration parameters, and troubleshooting notes. • Follow internal implementation methodologies, quality checklists, and escalation procedures. • Provide feedback to improve documentation, internal tools, and reusable scripts or templates. • Work closely with Senior Consultants, Support Engineers, and Project Managers to ensure technical readiness for project milestones. • Operate largely asynchronously, performing work during flexible hours that complement global project timelines.

🎯 Requirements

• 2–4 years of experience in technical support, software configuration, system integration, or quality assurance—preferably in a SaaS or enterprise software • Prior experience with enterprise search, content management systems, or AI data processing pipelines is a plus. • Experience working in a team-based delivery model or shared service environment preferred. • Strong foundation in programming concepts (data structures, logic, debugging) • Basic proficiency in at least one language: Python, JavaScript, or similar • Understanding of REST APIs, JSON, XML • Basic understanding of how enterprise systems connect and exchange data • Exposure to APIs and simple integrations • Familiarity with platforms like SharePoint, OneDrive, or similar tools • Basic knowledge of: Indexing, Metadata, Search relevance (high level) • High-level understanding of: LLMs (what they are, how they work at a basic level), Grounding, Hallucination (incorrect AI outputs) • Awareness of tools like Microsoft Copilot (usage-level familiarity is sufficient) • Ability to debug issues systematically • Strong logical thinking and willingness to investigate problems • Ability to follow structured troubleshooting steps. • Familiarity with Windows Server environments, IIS configuration, and authentication protocols (OAuth, SAML, Azure AD). • Familiarity with enterprise content systems (SharePoint, iManage, Documentum, FileNet, etc.) is highly desirable. • Technically curious and eager to grow into a senior consulting role over time. • Self-starter with strong attention to detail and the ability to work independently with minimal supervision. • Excellent written English and documentation skills (verbal fluency helpful but not mandatory). • Works well in structured processes, but willing to learn new tools and environments as the technology evolves • Passionate about delivering an amazing customer experience. • Capable of working without a company office, with a fully remote team.

🏖️ Benefits

• Standard IST working hours with mandatory overlap (3–4 hours) with North American business hours (e.g., 6:00 PM – 10:00 PM IST). • Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.