Senior Manager, Business Systems Engineering
April 16
Description
• Lead, mentor, and guide a team comprising Business Systems Engineers, Developers, and Admins to foster a culture of high performance. • Collaborate with business stakeholders to scope and implement new technical initiatives, streamline processes, automate tasks, and educate employees on effective technology usage. • Manage the daily activities of Systems Engineers, Developers, and Admins delivering critical features and enhancements for Compass’s business growth. • Oversee technical operations of business systems, including Salesforce, Okta/OneLogin, Zendesk, Google, Workato, DialPad, and others. • Provide leadership and direction to complete team tasks, resolve issues, and meet project milestones. • Develop and implement efficient team operation processes across Agile, Release Management, Production Support, and Software Development Life Cycle. • Define a clear vision for the short- and long-term technical roadmap, ensuring alignment with business and team goals. • Collaborate effectively with cross-functional stakeholders (Engineering, Growth & Revenue, Finance & Accounting, Legal, HR, etc.) to build trust and plan product development. • Communicate transparently with cross-functional stakeholders to build trusted relationships and prepare for product investments. • Lead the development and implementation of operational excellence strategies to enhance efficiency, effectiveness, and quality across all operational facets.
Requirements
• Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area. • Profound technical proficiency in Salesforce, with the capability to steer the roadmap throughout the GTM technology ecosystem, encompassing integrations with vital systems like billing systems (NetSuite), marketing platforms (HubSpot), Zendesk, and SpringCM. • 8+ years hands-on development experience with large-scale platforms and applications, including experience with business systems (Salesforce, Okta/OneLogin, Zendesk, Google, Workato) and technologies (REST, SOAP, ETL, etc.). • 5+ years of experience managing application development engineers (i.e., Salesforce, Okta/OneLogin, Zendesk, Google, Workato, etc.) including experience in 360° people management, team growth, and ensuring team happiness and productivity. • Experienced in crafting detailed and comprehensive roadmaps and plans, compelling promotion materials for resources, and concise executive-level documentation. • Experience in coordinating, creating, and completing technical design discussions that drive technical architecture and lead engineering projects. • Experience partnering with cross-functional teams (Scrum, QA, Release Management, Program Management, TechOps) and effectively communicating complex technical concepts to diverse stakeholders. • Strong Agile mindset with experience working in resource-constrained environments, managing risk (technical, product, personnel), and driving data-driven improvements.
Benefits
• Participation in our incentive programs (which may include where eligible cash, equity, or commissions) • Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
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