Urbantz's last mile management platform helps the largest retail and logistics brands deliver more.
First & Last Mile • Logistics • Transport Management • Delivery • Sustainability
51 - 200
💰 Series A on 2020-03
April 19
Urbantz's last mile management platform helps the largest retail and logistics brands deliver more.
First & Last Mile • Logistics • Transport Management • Delivery • Sustainability
51 - 200
💰 Series A on 2020-03
• Take ownership of a customer portfolio and maximize their platform engagement and satisfaction • Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets • Proactively monitor and analyze customer needs to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features • Serve as the customer’s trusted advisor and technical product expert and provide solution training, workshops, and demos • Bring the voice of the customer to internal discussions • Help with product feature validation and roll-out
• 5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar • Perfectly fluent in English, French, and Spanish, other EU languages are a plus. • Substantial experience in SaaS and understanding of IT solutions / API integrations • Executive presence in front of senior stakeholders • Outstanding customer management skills • Exceptional communication capabilities • Experience in Logistics & Supply Chain.
• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide. • Autonomy to define and navigate your own path to success. • A competitive salary, the right tools and a range of fringe benefits (meal voucher, hospital and group insurance, etc.). • An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration. • Opportunities to grow your expertise through training, workshops and conferences. • Team meetups in Brussels, and an annual offsite somewhere sunny.
Apply Now