UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform with a global, opt-in network of contributors. Through UserTesting’s Human Insight Platform anyone in an organization can easily get a vivid, first-person understanding of any experience. With UserTesting, any team can watch real people engage with products, apps, or services.

The platform generates video-based Customer Experience Narratives, or CxNs™, typically in less than a day, and often within a few hours. Using machine learning, the platform analyzes and surfaces key moments of insight rapidly and at scale.

UserTesting

Engineering Manager

Identify and win new accounts while growing the customer base for experience research.

• Joining our team as an Account Executive, allows you to play a key role in the continued expansion of UserTesting—the industry leader in experience research and digital human insights.
• Your focus will be on identifying and winning new accounts and retaining and growing the customer base across UserTesting’s broad solution set.
• You will identify, develop, lead, and execute the territory strategy with a team of Renewal Managers, Customer Success Managers, Solutions Consultants, and Business Development Representatives to initiate, build, and grow mutually beneficial, long-term customer relationships.
• Our clearly defined sales methodology delivers results, differentiates our company from the competition, and aligns our broad solution set to customer needs.
• Our highly effective partnership model and team structure ensure the most effective customer journey, from new prospects to satisfied, expanding, and renewing customers.

Regional Sales Director (Healthcare)

Account Executive

Target strategic prospects to enhance UserTesting's presence in the DACH region.

• As our Enterprise Account Executive (DACH), you'll target strategic prospects (companies with 1500+ employees and above) and recruit them as UserTesting customers.
• You'll work closely with a solution consultant to form the hub of a team which accelerates the User Testing development in key EMEA regions.
• This sales role will be selling to large companies and clients focused on connecting to their customers and business partners for real human insights across a full range of experiences.
• Execute a complex, solution-based consultative sales process encompassing multiple groups within a large enterprise located in the region.
• Develop new business opportunities by analyzing and proactively targeting high-potential departments within a large enterprise.
• Articulate and demonstrate UserTesting’s unique business and technical value.
• Execute end-to-end sales activities, including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention.
• Proactively develop unsolicited proposals that justify the expanded use of UserTesting throughout the enterprise.
• Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success.
• Track all relevant sales activity using the company's CRM platform (SFDC).
• Build a plan to optimise the resources and growth in the region.
• Direct and communicate feedback for the company and support future solution development.

Enterprise Account Executive (DACH)

Performance Marketing

Drive marketing initiatives and optimize campaigns to generate demand for UserTesting.

• Collaborate with Sales Teams: Work closely with sales teams to align marketing initiatives with sales goals, ensuring seamless integration and communication.
• Drive Marketing Campaigns: Lead the development and execution of marketing campaigns that generate demand, convert demand and accelerate the sales pipeline.
• Develop and Execute ABM Strategies: Design and implement ABM strategies to target high-value accounts and drive engagement across multiple channels.
• Campaign Optimization: Implement testing and other optimization techniques to enhance campaign performance.
• Set and Monitor KPIs: Establish clear marketing KPIs, track performance, and report on the effectiveness of campaigns. Adjust strategies based on data-driven insights.
• Pipeline Management: Drive the development and management of the marketing pipeline for your assigned segment, ensuring consistent demand flow and high conversion rates.
• Content Creation: Collaborate with content creators to develop engaging and relevant content tailored to the needs of the target audience.
• Campaign Management: Manage timelines, coordination with cross functional teams, resources, and oversee campaign budgets, ensuring efficient allocation of resources to maximize ROI.
• Campaign Reporting: Prepare detailed reports on campaign outcomes, presenting findings and recommendations to senior management.

Senior Marketing Campaign Manager 

Execute complex sales process to win new business for UserTesting in EMEA

• Win new business opportunities through consultative sales process
• Demonstrate technical value to mid-market organizations
• Forecast sales opportunities and track metrics

Account Executive, Mid-Market

Execute consultative sales process for UserTesting, focusing on high-growth mid-market companies.

• Win new business opportunities and execute a complex, solution-based, consultative sales process encompassing multiple groups within a high growth company

Sales

• The Vice President, Sales COE is a key member of the COO management team. You'll be responsible for overseeing the alignment of key business areas and ensuring the achievement of the company's strategic goals. Key areas of responsibilities include but are not limited to demand generation strategy and execution, driving pipeline governance to ensure long-term sustainable growth, and unlocking global sales productivity via field enablement initiatives.
• Develop and implement strategies to drive revenue growth and market penetration.
• Ensure alignment of the different parts of the field organization including Sales, Marketing, Operations and Customer COE and make ongoing recommendations for improvement.
• Delivers integrated business plan for the business unit and manages resource allocation and performance management.
• Adapt to evolving business models; scale for growth; adopt and syndicate best practices/standards.
• Drive innovation and transformation plans.
• Oversea sales and business development teams to drive coordinated inbound and outbound pipeline generation activities
• Responsible for pipeline coverage development (over a rolling four quarter horizon) and pipeline quality
• Implement processes to ensure pipeline development and pipeline quality, as well as identify and address bottlenecks.
• Management of the multiple sources of demand to reach short-term objectives.
• Elaborate enablement plans aligned to GTM strategic objectives and gaps identified in the field organization.
• Ensure the field organization is constantly up-to-date regarding new product innovations and releases, sales plays, and sales methodology.
• Identify reasons for low performance and implement strategies for improvement.

Vice President, Sales Center of Excellence (COE)

• As our Enterprise Account Executive, you'll play a key role in the continued expansion of UserTesting—the industry leader in experience research and digital human insights
• Your focus will be on new customer acquisition across UserTesting's broad solution set, and growth within existing enterprise customers
• Develop, lead, and execute the territory strategy focused on achieving your targets ($1.56m annual sales and growth target)
• Clearly defined sales methodology set that delivers results, differentiates our company from the competition and aligns our broad solution set to customer needs
• Highly effective partnership model and team structure ensures the most effective customer journey from new prospects through to satisfied, expanding, and renewing customers

Remote Jobs at UserTesting

UserTesting

Regional Sales Director (Healthcare)

UserTesting

Enterprise Account Executive (DACH)

UserTesting

Senior Marketing Campaign Manager

UserTesting

Account Executive, Mid-Market

UserTesting

Account Executive, Mid-Market

UserTesting

Vice President, Sales Center of Excellence (COE)

UserTesting

Regional Sales Director (West)

UserTesting