Field Enablement Lead, Post-Sales

March 28

Vercel

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The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Vercel is looking for a Post-Sales Enablement Lead, a crucial role responsible for empowering and equipping our customer success organization to make customers for life. This individual contributor role will be centered on developing and managing a comprehensive learning curriculum that spans onboarding, product adoption, customer success methodologies, and account expansion strategies. The ideal candidate will be adept at fostering strong relationships, creating and delivering impactful enablement content, and driving post-sales excellence to ensure customer satisfaction and growth.

Requirements

• Motivated Self-Starter: Highly independent and motivated, with a proven track record of taking initiative and driving projects to completion. • Customer-Centric: Passionate about customer success, with a proven track record of contributing to customer satisfaction, retention, and expansion efforts in a tech or SaaS environment. • Relationship Builder: Exceptional interpersonal skills and the ability to build strong relationships both internally and externally, facilitating collaboration and knowledge sharing. • Content Development: Skilled in developing and delivering compelling enablement content, with a flair for presenting complex concepts in an accessible manner. • Learner and Innovator: Curious and eager to learn about Vercel’s products and processes, with a constant eye on improving and innovating the post-sales enablement landscape. • Adaptable: Comfortable working in a fast-paced, ever-changing environment, with the ability to pivot quickly as strategies and priorities evolve.

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.