Candidate Support Specialist

🕒 March 25

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Veremark

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

📋 Compliance

🎯 Recruiter

💰 Debt Financing on 2022-10

HR Tech • Compliance • Recruitment

Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.

📋 Description

• Manage centralized MI follow-ups to support timely case progression and prevent verification delays. • Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner. • Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information. • Track, monitor, and resolve active MI cases within defined service level agreements (SLAs). • Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction. • Provide candidate-facing support and guidance on: Candidate Data Entry (CDE) completion, Technical challenges encountered during the process, Required documentation for background checks, Status updates related to ongoing background verification

🎯 Requirements

• Experience in customer support, candidate services, recruitment coordination, or a similar administrative role. • Excellent communication skills – both written and verbal – with a professional and friendly tone. • Strong organizational and time-management abilities, with an ability to prioritize tasks in a fast-paced environment. • Proficient in using support tools (email, chat platforms, phone systems); experience with case management • Ability to handle sensitive information with discretion and maintain data confidentiality. • Detail-oriented, with a proactive approach to resolving issues and closing open cases. • Team player with a collaborative mindset and a commitment to providing exceptional support • Desirable: Background in HR services, background verification, or recruitment support. • Familiarity with terms such as MI (Missing Information), CDE (Candidate Data Entry), and background check processes.

🏖️ Benefits

• A supportive, team-driven culture focused on collaboration and excellence. • Structured onboarding, tools, and resources to help you succeed. • Opportunities for career growth within the Candidate Support function. • Remote work • A chance to directly impact the candidate journey in a meaningful way