Client Support Specialist

🕒 March 25

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Veremark

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

📋 Compliance

🎯 Recruiter

💰 Debt Financing on 2022-10

HR Tech • Compliance • Recruitment

Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.

📋 Description

• Support clients who have ordered background checks including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licensce validation, with general questions, technical issues and escalations. • Coordinate with internal teams to resolve client queries regarding specific checks to provide status updates and any action needed. • Ensure compliance with regulations and company policies, including adhering to data privacy regulations and ensure the secure handling of personal data during the vetting process. • Handle these client queries across multiple channels: phone, email and live chat. • Be the voice of the client by highlighting any common pain points experienced across the product to your team leader. • Promote continuous improvement by identifying areas of waste within our current processes to bring about efficiencies where possible.

🎯 Requirements

• 2+ years experience in a customer support environment, preferably B2B. • Excellent written and verbal communication skills, including active listening ability. • A quick thinker and fast learner with strong problem solving ability. • A true team player who is comfortable with remote/sometimes hybrid and shift working. • Ability to work well under pressure and can multitask while paying close attention to detail. • Experience working in an omnichannel environment using common CRM systems. • Proficiency with data, reports, spreadsheets and general business tools and applications.

🏖️ Benefits

• Remote work