Delivery Support Specialist

April 19

VergeSense

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We help companies unlock the potential of their spaces to foster connection, inspiration, and sustainability.

Commercial Real Estate Technology • Sensor Technology • Artificial Intelligence • Beacons • Hardware

51 - 200

💰 $60M Series C on 2021-11

Description

• Delivery Support specialists are responsible for ensuring the Sales, CSM, and Delivery teams are supported with tasks specific to install pricing, site survey coordination, vendor management, and other related tasks. You will allocate resources to requests from Sales/CSM team members promptly and provide support to the assigned personnel. You will work alongside the Delivery Support/Delivery leadership team to support vendor escalations, pricing questions, and strategic projects to further enhance these offerings.

Requirements

• Excellent communication and presentation skills • Ability to build strong relationships with both internal and external stakeholders • Proven ability to deliver high-quality results with assigned tasks • Proven ability to work alongside a team to deliver quality results • You are empathetic and enthusiastic during all customer interactions and love to see your customers succeed. You have a passion for understanding complex systems and continuously improving your technical acumen. • You are perpetually curious, learn quickly, and are passionate about optimizing productivity by introducing new tools and processes. • Experience supporting large enterprise customers, both domestically and internationally, is a plus. • Domain experience in corporate real estate, IoT, and/or SaaS, is a plus. • Experience with project management tools and Salesforce, is a plus. Eager and willing to tackle new tasks and projects outside of your day to day scope as new customer and company needs evolve

Benefits

• Manage Delivery Support Requests submitted for site survey, install pricing, or other related tasks in support of the Sales/CSM team closing contracts with clients • Work with Delivery team members to answer questions related to vendor processes and pricing and provide support with escalations related to vendor performance • Assign tasks to Delivery team members submitted via Delivery Support Requests and provide proactive updates to stakeholders • Monitor vendor performance and provide feedback on opportunities to improve back to leadership team • Develop new training and documentation as directed by leadership to further grow the internal knowledge base on Delivery processes