AI Project Implementation Consultant – Mid-level

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Vermont XCenter

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.

📋 Description

• Gather and validate requirements with clients; • Design and lead the implementation of AI solutions according to the defined scope; • Configure features, workflows, and basic integrations; • Monitor project timeline, milestones, and risks; • Conduct training and provide guidance for users and involved teams; • Collaborate with project, product, support, sales, and technical teams; • Identify gaps, dependencies, and improvement opportunities; • Ensure clear, organized, and up-to-date delivery documentation; • Support solution stabilization after go-live.

🎯 Requirements

• Experience deploying systems, automation, or AI agents; • Strong communication skills with clients and technical teams; • Knowledge of integrations, processes, and business rules; • Analytical, organized, and results-oriented profile; • Experience working with multiple stakeholders and managing priorities; • Advanced / fluent English; • Bachelor's degree in technology or related fields.

🏖️ Benefits

• Allowance