Customer Care Agent

🔥 12 hours ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VidRush

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🤖 Artificial Intelligence

📱 Media

☁️ SaaS

Artificial Intelligence • Media • SaaS

VidRush is an AI-powered video production platform that transforms ideas into long-form videos by researching, scripting, designing, and editing content with automated AI agents that mimic a full human production team. It generates videos from a single prompt in minutes, supports multiple formats (documentaries, listicles, long-form content), offers script approval, style-matching, asset management, and integrates with leading platforms to streamline YouTube and other channel workflows. VidRush is marketed to creators and channels seeking high-quality, scalable video production without traditional studio timelines.

📋 Description

• Serve as the primary point of contact for the creator community • Handle inbound customer inquiries via Crisp, email, and Discord • Assist users with website/application navigation, password resets, subscription management, and first-time-user walkthroughs • Monitor and moderate Facebook groups, Instagram messages, Discord, Reddit, and Telegram • Maintain accurate customer interaction records in Crisp using tags, notes, statuses, saved replies, automations, and knowledge base links • Troubleshoot basic product questions and handle Stripe billing disputes • Track, categorize, and escalate complex technical issues to engineering and product teams • Monitor customer feedback and identify recurring trends • Record internal notes and assist with improving customer support policies • Collaborate via Slack and contribute to team meetings to improve support strategies

🎯 Requirements

• Strong technical aptitude, ideally with an understanding of AI tools and YouTube content creation workflows • Prior experience utilizing Crisp, Zendesk, Stripe, Discord, and Slack in a professional support environment • Excellent written communication skills with the ability to maintain a positive, professional brand tone • Ability to work 12:00 AM–8:00 AM CET • Previous experience in a similar role is requested in the application form

🏖️ Benefits

• Remote work • Flexible location: available remote from anywhere • Global/remote working arrangement