Operations Assistant

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🥽 AR/VR

📱 Media

🛍️ eCommerce

AR/VR • Media • eCommerce

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Provide prompt support to our customer base via email, phone, and WhatsApp, with intensive use of the Zendesk platform • Monitor and organize requests in our systems, ensuring transparency • Handle a high volume of daily requests, applying strong prioritization skills • Process policies, endorsements, and invoices with attention to detail • Provide operational support for the company's collections management and team routines

🎯 Requirements

• Position exclusively for candidates with disabilities (PWD) • Completed technical education or currently pursuing a university degree • Strong verbal and written communication skills for customer relations • Proficiency with Microsoft Office and Google Workspace tools • Proven ability to work with large volumes of data • Previous experience or strong interest in Customer Experience (CX) • Previous experience working with insurance • Practical knowledge of and fluency with the Zendesk platform

🏖️ Benefits

• Medical and dental insurance with no co-payments • Life insurance • Medication purchase assistance • Allowance for physical activity (e.g., gym reimbursement) • Partnership with Neon to support the team’s financial health • Four free monthly sessions with a therapist or nutritionist • Flexible meal allowance • Parental support program • Extended maternity and paternity leave • Work-from-home allowance • Work equipment provided • Furniture allowance • Partnership with WOBA for coworking access • Day off during your birthday month • Happy hour allowance • Referral bonus for new hires • Bonus based on annual targets • Stock option plan • Casual, relaxed environment — no dress code