Customer Support – Weekend Support

Job not on LinkedIn

🔥 3 hours ago

🇵🇭 Philippines – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• 18 open roles for a team of 22.
• No salary listed.

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Answer and respond to inbound phone calls and emails from B2B resellers and trade partners • Deliver professional, friendly, and accurate support for customer enquiries • Assist customers with order tracking, returns, credits, and basic account questions • Resolve common issues independently using sound judgment • Log support tickets and document updates accurately in internal systems • Escalate complex issues to the weekday team with clear handover notes • Follow established processes while showing initiative where needed

🎯 Requirements

• Proven experience in a customer support or call centre environment • Exceptional spoken and written English communication skills for professional B2B phone interactions • Ability to work independently and manage responsibilities without supervision • Proficiency with email platforms, basic spreadsheets, and general administrative tools • Availability to work every Saturday, Sunday, and Monday, 9:00 AM to 6:00 PM (AEDT) • Prior experience in eCommerce, logistics, tapware, or homewares (nice to have) • Experience using CRM systems for ticketing and customer management (nice to have)

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian business hours) • Part-time (24 hours/week) • Annual leaves (after 6th month) • HMO (after 6th month) • Christmas Bonus equivalent to 1 month's wage (Pro-rata)

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