Freight Forwarding, Shipping Coordinator

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Manage end-to-end freight forwarding operations across air, sea, and land transport modes • Create shipments in internal logistics systems and manage daily ETD and ETA updates • Track shipment progress daily and proactively resolve any transit delays or disruptions • Coordinate directly with freight forwarders, carriers, and third-party logistics providers to ensure timely delivery • Oversee and verify shipping documentation including bills of lading, commercial invoices, and packing lists • Review customs paperwork to ensure full accuracy and compliance with trade regulations • Liaise with customs brokers and regulatory authorities to meet local and international trade requirements • Maintain meticulous accuracy when logging shipment data, key milestones, and critical operational dates • Provide regular status updates and operational reporting on shipment progress to stakeholders • Collaborate with internal procurement, supply chain, warehousing, and finance teams to ensure seamless logistics workflows • Maintain strong, professional relationships with key logistics partners and external stakeholders • Handle low-volume inbound and outbound phone calls to resolve immediate shipment and delivery challenges

🎯 Requirements

• Proven work experience managing end-to-end shipments within a freight forwarding, logistics, or supply chain environment • Direct experience handling core shipping documentation including bills of lading, commercial invoices, and packing lists • Demonstrated ability to create shipments and actively track daily ETD and ETA milestones • Strong background working collaboratively with freight forwarders, shipping lines, carriers, and customs brokers • Strong problem-solving skills with the ability to proactively handle shipment delays, capacity constraints, and customs holds • Excellent written and verbal English communication skills with a polite and professional phone manner • Exceptional attention to detail and strong time management skills when handling multiple concurrent shipments

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours • Full-time job • HMO • Annual leave • Christmas Bonus equivalent to 1 month's wage (pro-rate)