Client Success Specialist

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Virtuance

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Virtuance is a real estate visual marketing company founded in 2010 that provides AI-powered image processing (HDReal®) and photography services to real estate professionals. The company automates image enhancement and related workflows to deliver consistent, high-quality property imagery at scale through a network of partner photographers and a remote-first team. Virtuance helps real estate agents and marketers improve listing presentation and marketing effectiveness by combining creative photography, proprietary AI processing, and operational software.

📋 Description

• Serve as a critical liaison between our clients and internal staff. • Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text. • Calmly assist and respond to demanding clients, resolving issues quickly and to completion. • Assure total client satisfaction during each interaction. • Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text). • Identify improvements to existing processes to increase efficiency, quality, and service to customers. • Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat. • Communicate within the Client Success Team and coordinating task coverage. • Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve. • Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team.

🎯 Requirements

• Strong alignment with Virtuance’s company values • Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly. • Creative, resourceful, process-focused, detail-oriented, efficiency-driven • Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions. • Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor. • Ability to be open, honest, and direct in giving and receiving feedback. • Knowledge of real estate or digital photography is a plus. • Ability to pass a drug screen and background check.

🏖️ Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Mental Health Support (via Teladoc) • Generous 401k Employer Matching • Long-Term Disability Insurance • Paid Time-Off • Internal Growth Opportunity • Training to set you up for success • Supportive team environment