Customer Success Manager

🕒 May 2

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Viva Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🎯 Recruiter

🏪 Marketplace

🤝 B2B

Recruitment • Marketplace • B2B

Viva Talent is a remote staffing and talent platform that connects startups and leaders in the U. S. and Canada with highly skilled Executive Assistants across Latin America. The company focuses on creating meaningful career opportunities—especially for women—by recruiting, vetting, and placing EAs while providing benefits, regular compensation reviews, and growth support for its talent. Viva operates fully remotely, supports fixed schedules aligned to local time zones, and emphasizes culture, feedback, and work-life balance while serving business customers who need executive support.

📋 Description

• Manage a portfolio of customer accounts end‑to‑end, including onboarding, relationship development, retention, and growth. • Drive company growth through securing renewals, expansions, and mitigating churn risk. • Directly manage and develop a team of Executive Assistants and Recruitment Coordinators, ensuring strong performance and accountability. • Coach, provide feedback, and address performance to build a high-ownership culture. • Monitor customer health and revenue metrics (NRR) to drive decisions. • Use CRM tools (HubSpot preferred) to track account performance. • Collaborate cross-functionally to improve customer outcomes and experience.

🎯 Requirements

• 3+ years in customer-facing roles (e.g., Customer Success Manager, Executive Support Manager, Client-Facing Team Lead, or similar) with experience in professional services, BPO, or consulting environments. • Proven experience managing large teams (5+ direct reports) in remote or hybrid environments. • Proven background in account management building client relationships, driving retention, and supporting growth initiatives. • Exposure to customer health and revenue metrics (e.g., churn, NRR, expansions). • Skilled in prioritization and operating under pressure with minimal guidance. • Fluent English (C1+), with the ability to communicate clearly and influence stakeholders. • Experience with CRM tools (HubSpot preferred).

🏖️ Benefits

• Competitive pay: raises every 6 months + performance bonuses. • Global health insurance: medical, dental, vision, mental health, and routine care. • Paid holidays, vacation, sick days, and family care days. • Family-friendly benefits: parental leave and flexible parent policies. • Work-life balance: fixed schedules, no overtime, weekends off. • Continuous development through feedback, performance reviews, and growth opportunities.