Senior Systems Analyst

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🕒 5 days ago

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

📱 Media

Telecommunications • B2C • Media

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Develop workaround solutions for bugs. • Develop automations for repetitive tasks. • Develop tools and code to fix critical business issues. • Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana). • Attend meetings to gather and understand clients' pain points. • Support teams by providing area/service indicators and metrics. • Serve as a point of reference for addressing issues and collaborating with the operation's technical teams to find solutions. • Provide reports and metrics on service performance. • Perform performance troubleshooting and propose optimizations and systemic improvement opportunities. • Analyze and monitor systems to accelerate problem identification and minimize customer impact. • Implement improvements and create large-scale solutions to address backlog or accumulated issues. • Participate in technical meetings. • Provide support to client areas (environment analysis with a business focus). • Understand system integrations. • Have functional knowledge of systems with an understanding of business rules. • Map processes and propose improvement solutions to support business needs.

🎯 Requirements

• Bachelor's degree preferred in Systems Analysis, Computer Science, Information Systems, or related fields. • Strong experience in Java (Java 8+), including: • Object-oriented programming • Collections, Streams and coding best practices • Integration with REST APIs • Frameworks such as Spring Boot, Spring Data and Spring MVC • Hands-on experience with Python, including: • Development of scripts and services • Data manipulation • Familiarity with frameworks (Flask or FastAPI desirable) • Experience developing dashboards or data collection for tools such as ELK, ServiceNow, Power BI, Datadog, Grafana • Service Owner mindset/profile • Requirements analysis (elicitation and understanding of requirements together with the PO) • Communication and interfacing between teams • Required knowledge: DML and DDL (SQL Server and Oracle), PL/SQL • Experience with performance analysis/troubleshooting and system monitoring.

🏖️ Benefits

• Choose the benefits that best suit you and your dependents via a digital platform offering categories such as gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, medical care, dental care and life insurance. • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! On the best mobile network, now faster with Vivo's 5G! • Exclusive Vivo offer with special discounts on landline, broadband, TV and apps. • Eligible to receive an annual bonus or PPR (profit-sharing program). • Plan your future through a private pension plan. • Have children? You will be eligible for a subsidy to help with school, daycare or nanny expenses. • Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê • Work remotely up to 2 days per week. #Mobility • Flexible working hours. • Enjoy a day off to celebrate your birthday. • Participate in one of the largest corporate volunteer programs to help make a difference. • Take advantage of our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses. • Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira • Benefit from a range of initiatives to improve your physical, emotional and social wellbeing. We have #VivoWellbeing, which encourages healthy habits and quality of life! Available to employees: consultations with nutritionists, psychologists, social services, telemedicine, and more!