Technical Support Agent, Level A+ / Tier 1

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Vivo Gaming

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

🎲 Gambling

🤝 B2B

Gaming • Gambling • B2B

Vivo Gaming is a leading provider of premium online gaming software and live dealer casino solutions. The company develops and operates proprietary live casino games and has launched multiple live dealer studios globally. It offers operator-focused products including APIs, data feed integrations, back-office management, RNG providers, customizable studio environments, social casino and promotional tools, and regional/localization suites (for example Spanish/LATAM) for online and land‑based casino operators.

📋 Description

• Handle client support over live chat, email, and the ticketing system • Investigate client incidents and keep clear, accurate records • Maintain and update support documentation • Monitor systems, resolve issues, and report on status • Collaborate with and escalate to QA, development, project management, and account management teams • Flag opportunities to improve team processes

🎯 Requirements

• 2+ years of customer service experience, especially in live chat or written support • Strong written English • Spoken English clear enough to be easily understood • Strong multitasking and problem-solving • Willing to work fixed mixed shifts, including a minimum of two night shifts per week • Self-driven and reliable with low or no direct supervision • Comfortable escalating to and working with other departments • Experience with Jira or other ticketing/service-desk tools is advantageous • Exposure to the online gaming or gambling industry is advantageous • Experience with video streaming, API integrations, or CMS systems is advantageous • Experience working with remote or distributed teams is advantageous

🏖️ Benefits

• Full-time position with 5 days a week • Flexible schedules (morning/afternoon/night) • Work from Home / remote work • Competitive salary • Professional development opportunities • Growth encouraged and supported for every team member