Senior Customer Success Manager – Parental-leave cover, remote possible

🔥 13 hours ago

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voiio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

🧘 Wellness

💰 Seed Round on 2019-06

HR Tech • Health • Wellness

voiio is an innovative platform that offers comprehensive support for work-life balance, specifically designed for employees and leaders in a variety of fields. By integrating services catering to family, health, and career advancement, voiio provides businesses with tools to improve employee wellbeing and productivity. This holistic approach includes offerings such as personal consulting, educational events, and mental health assistance, making it easier for companies to foster a supportive work environment for their staff across all life stages.

📋 Description

• Conduct onboarding for new corporate customers and perform requirements analyses • Own a portfolio of enterprise customers and manage performance using clear KPIs • Continuously develop and strengthen business relationships • Engage employees through presentations and targeted campaigns • Advise on our product and establish processes to identify cross‑ and upselling opportunities • Lead contract negotiations through to closing

🎯 Requirements

• University degree, preferably in Business, Media, Communications, or a related field • At least 5 years of relevant professional experience, ideally in a sales environment • Consistently professional, empathetic, and service‑oriented approach to work • Strong communicator across all channels (email, phone, in person) • Proven experience independently managing enterprise accounts as an Account Manager or Customer Success Manager — including upsell & cross‑sell and contract negotiations • Analytical mindset with the ability to set priorities based on data and KPIs • Team player who enjoys interdisciplinary collaboration • Preferably experience in B2B software, HR, startups, or agency environments

🏖️ Benefits

• Unlimited access to our voiio platform — from talks and leisure offers for you and your family to fitness classes and assistance finding medical specialists • 30 days of vacation per year • In Berlin: flexible working with the option to work from home, flexible hours, and up to 6 weeks of remote work per year • Attractive office in Berlin‑Kreuzberg • Regular strategy days and team activities (from pub quizzes and city cycling events to shared breakfasts and corporate volunteering) • Plus: short decision‑making processes, real ownership, a highly appreciative and values‑driven company culture, and the opportunity to make social impact measurable