Customer Success Manager – Scale

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🕒 May 26

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voize

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Pre Seed Round on 2022-05

Healthcare Insurance • Artificial Intelligence • SaaS

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Own the end-to-end rollout and success of 30–50 customers • Drive adoption through clear processes, strategic touchpoints and proactive communication • Decide what should be standardized and where individual guidance is needed • Monitor customer health, usage and ticket patterns to identify risks proactively • Simplify and streamline recurring CS workflows to reduce friction at scale • Run virtual touchpoints, office hours and scalable enablement formats • Work cross-functionally: partner closely with Support, Product and Onboarding to keep execution efficient • Actively contribute ideas to improve how Customer Success operates

🎯 Requirements

• Strong can-do mentality • Think in systems, patterns and trade-offs • Enjoy working with data, dashboards and signals • Curious about technical setups and workflows (no coding required) • Able to manage many customers without losing the overview • Prefer clarity and structure over chaos • Balance standardization with situational judgment • Bring empathy and calm to complex, human-centered environments • Fluent in German and English (C2 level or above)

🏖️ Benefits

• 30 vacation days plus your birthday off • German public transport ticket • Urban Sports Club membership • Regular company off-sites • Access to learning platforms such as Blinkist and Audible • Flexible working hours and a strong hybrid setup