Customer Support – Working Student

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏱ Part Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 53 days.
• 40 open roles for a team of 35.
• No salary listed.

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voize

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Manage inbound customer support across voice, chat, and email • Own cases end-to-end, including triage, prioritization, follow-ups, closure, and documented handovers • Set expectations and communicate clearly when issues require investigation • Partner with Technical Support on complex issues and drive progress to resolution • Handle escalations during evening and weekend shifts • Create and improve FAQs, macros, internal playbooks, and handovers • Identify recurring inbound topics and share process, guidance, and product-feedback insights • Work rotating shifts within support hours of 07:00–22:00, seven days a week • Work up to 20 hours per week during the semester, with shifts focused on evenings and weekends

🎯 Requirements

• Currently enrolled as a student in a Bachelor's or Master's program; active enrollment required for a Werkstudent contract • First customer-facing experience through working student jobs, internships, hospitality, retail, volunteering, or similar • Excellent, empathetic communication skills • Structured problem-solving ability • Comfort with technical topics such as apps, devices, logins, and permissions • Reliable availability for rotating shifts with evening and weekend coverage • Ownership and reliability • Fluent German (C2) for customer communication • Solid English for internal collaboration; B2 or higher • Legal right to work in Germany; voize does not provide visa sponsorship • English-language resume required

🏖️ Benefits

• Flexible working hours • Reimbursement of the “Deutschlandticket” • 25 days of vacation • Birthday off • Flexibility to swap shifts around exams and semester deadlines • More working hours possible during semester breaks

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