Enterprise Customer Success – Team Lead

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🕒 May 22

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voize

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Pre Seed Round on 2022-05

Healthcare Insurance • Artificial Intelligence • SaaS

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Lead and develop the Enterprise Customer Success team, organized around strategic account clusters • Own Net Revenue Retention (NRR) and gross retention for our largest, most complex accounts — hospital chains, care groups, and multi-facility operators across Germany • Navigate multi-stakeholder environments: from nursing directors and IT leads to C-suite executives and procurement • Build and iterate customer lifecycle processes tailored to enterprise healthcare cycles (renewals, executive QBRs, health reviews, escalation paths) • Partner with Vertical Experts to embed healthcare-specific playbooks into your team’s execution • Drive expansion readiness by identifying upsell and cross-sell signals within group structures • Maintain 10–20% direct portfolio exposure to stay close to your most critical accounts • Forecast Customer Success capacity and hiring needs in line with enterprise pipeline growth

🎯 Requirements

• 5+ years in Customer Success or Strategic Account Management in SaaS, with demonstrated people leadership experience • Proven track record managing complex, multi-stakeholder enterprise accounts — ideally in healthcare, care infrastructure, or other regulated industries • Strong commercial acumen: you understand how large organizations buy, renew, and expand • Experience navigating group structures where decisions, budgets, and influence are distributed across sites, regions, and leadership layers • Natural coach: you develop individual contributors (ICs) and create the conditions for your team to do their best work • Analytical and process-oriented — you build playbooks and iterate quickly • Fluent in German (C2) and proficient in English

🏖️ Benefits

• 30 days of vacation plus your birthday off • Germany public transport ticket (Job Ticket) • Urban Sports Club membership • Regular company off-sites • Access to learning platforms such as Blinkist and Audible • Flexible working hours and a supportive hybrid set-up