Credit & Collections Specialist

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🔥 51 minutes ago

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Voltex Electrical Accessories

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🔧 Hardware

Hardware

Voltex Electrical Accessories is Australasia's fastest-growing electrical brand, catering to both Australia and New Zealand. It provides a range of electrical products and accessories, supporting various regional customer needs via its dedicated websites and contact numbers. Known for its rapid growth in the electrical sector, Voltex is becoming a key player in the market, offering quality products and services to its clientele.

📋 Description

• Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted way. • Resolve payment issues, disputes, returns, credits, and customer service queries. • Assess new account applications, credit limits, and credit risk. • Work with sales, customer service, operations, and accounts to resolve issues quickly. • Manage the shared inbox and email correspondence promptly and professionally. • Maintain accurate records of collection activity, payment arrangements, and customer communication. • Prepare statements, invoice copies, reminders, and escalation notices. • Monitor overdue accounts, defaults, and customers at risk of administration or liquidation. • Support account maintenance, data entry, and ABN/entity record checks.

🎯 Requirements

• High emotional intelligence and empathy. • Strong customer service experience. • Australian business experience, ideally with trade customers. • Credit or collections experience. • Confidence assessing credit applications and customer risk. • Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes. • Fluent spoken and written English. • Strong negotiation skills — firm, respectful, and calm under pressure. • Excellent attention to detail, time management, and follow-through. • Confident using Microsoft Office, especially Teams, Excel, and Outlook. • **Strong AI capability is required** — you must be confident using AI tools to improve productivity, communication, reporting, analysis, and everyday workflow. • Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued.

🏖️ Benefits

• Competitive salary plus performance-based incentives. • Work from home in a supportive, close-knit team. • Professional development and exposure to a well-established Australian trade business. • Periodic travel to Australia.